Focus and communicate on the WHY.
Not the how or what.
5 practices of exemplary leadership:
– Challenge the process
– Inspire a shared vision
– Enable others to act
– Model the way
– Encourage the heart
From Kouzes and Posners leadership challenge
“Walk in the shoes of the people we serve. Think like a patient, act like a taxpayer.”
Simon Stevens’ (CEO NHS England) speech setting out vision for NHS in the Five Year Forward View.
4 point strategy:
1. Deal with the emotions. Let them pass.
2. State facts. Identify problems.
3. Generate ideas and solutions. Action plan.
4. Commit to do it.
Also does the job outside of work!